Privacy Policy

 

Introduction

Welcome to Twelveen ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or purchase our custom products.

Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, phone number, and password when you create an account

  • Order Information: Billing and shipping addresses, payment information, and order history

  • Custom Product Details: Design specifications, personalization requests, images, text, and other customization details you provide

  • Communication: Messages you send us through contact forms, emails, or customer support interactions

  • Reviews and Feedback: Product reviews, testimonials, and other feedback you choose to share

Information Collected Automatically

  • Website Usage: Pages visited, time spent on our site, click patterns, and navigation paths

  • Device Information: IP address, browser type, operating system, device identifiers, and screen resolution

  • Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

  • Location Data: General geographic location based on IP address

Information from Third Parties

  • Payment Processors: Transaction details from our payment service providers

  • Social Media: Information from social media platforms if you choose to connect your accounts

  • Marketing Partners: Demographic and interest information from advertising partners (when legally permitted)

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

  • Processing and fulfilling your custom product orders

  • Creating design proofs for your approval

  • Managing payments and billing

  • Providing order updates and shipping notifications

  • Handling returns, exchanges, and customer service requests

Communication

  • Responding to your inquiries and providing customer support

  • Sending order confirmations, shipping updates, and important account information

  • Providing updates about our products and services (with your consent)

Website Improvement and Analytics

  • Analyzing website usage to improve user experience

  • Personalizing content and product recommendations

  • Conducting research and analytics to enhance our services

  • Testing new features and functionality

Legal and Business Operations

  • Complying with legal obligations and regulations

  • Protecting against fraud, unauthorized access, and other security threats

  • Enforcing our terms of service and other agreements

  • Supporting our business operations and record-keeping

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

  • Payment Processors: To process payments and handle billing

  • Shipping Companies: To fulfill and deliver your orders

  • Production Partners: To manufacture your custom products (limited to necessary production details)

  • Technology Providers: To support our website, email systems, and customer service tools

  • Analytics Providers: To understand website usage and improve our services

Legal Requirements

  • To comply with applicable laws, regulations, or legal processes

  • To respond to lawful requests from government authorities

  • To protect our rights, property, or safety, or that of our users or others

  • In connection with the investigation of fraud, security breaches, or other illegal activities

Business Transfers

  • In the event of a merger, acquisition, or sale of our business assets

With Your Consent

  • When you explicitly agree to share your information for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using SSL/TLS encryption

  • We do not store full credit card numbers on our systems

  • Regular security assessments and updates

  • Limited access to personal information on a need-to-know basis

  • Secure storage and backup systems

  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request access to the personal information we hold about you

  • Request a copy of your personal information in a portable format

Correction and Updates

  • Update or correct your account information at any time

  • Request correction of inaccurate personal information

Deletion

  • Request deletion of your personal information (subject to legal and business requirements)
  • Delete your account through your account settings

Marketing Communications

  • Unsubscribe from marketing emails using the link provided in each email

  • Manage your communication preferences in your account settings

Cookies and Tracking

  • Adjust your browser settings to control cookies

  • Opt out of certain analytics and advertising cookies

To exercise these rights, please contact us at support@twelveen.com.

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Provide personalized content and advertisements

  • Enable certain website features and functionality

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

  • Posting the updated policy on our website

  • Sending an email notification to registered users

  • Displaying a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Customer Support: support@twelveen.com

Regional Specific Information

California Residents (CCPA)

California residents may have additional rights under the California Consumer Privacy Act. For more information about your California privacy rights, please contact us at support@twelveen.com.

European Union Residents (GDPR)

EU residents have additional rights under the General Data Protection Regulation. Our lawful basis for processing your information includes contract performance, legitimate interests, and consent. You may contact our data protection representative at support@twelveen.com.