Return and Refund Policy
Return Policy
We offer easy, convenient returns with at least one free return option. No shipping charges apply for eligible returns. All returns must comply with our return policy below.
Return Window
Our return window is 14 days from the date the item is delivered.
Condition of the Item
To be eligible for a return, the blanket must be:
- Unused
- Unwashed
- Free of pet hair, stains, odors, or damage
- In its original condition and packaging (if applicable)
Defective or Wrong Item
If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with photos or videos.
We’ll work with you promptly to find a solution that makes you satisfied.
How to Start a Return
Please email us at support@twelveen.com with:
- Order number
- Reason for return
- Photos (if applicable)
We’ll respond with the next steps and return instructions.
Non-returnable Items
- Customized or personalized products
Contact Us If you believe you have received a defective item or one that doesn't match your approved proof, please contact us within 5 days of delivery at support@twelveen.com with photos of the item and your order number.
European Union Customers Please note that customized products made to your specifications are exempt from the EU's 30-day cooling-off period for distance purchases, as outlined in the Consumer Rights Directive.
For any questions about this policy, please contact us at support@twelveen.com before placing your order.
Refund Policy
lt may take up to 10 days for the refund to appear in your account.